Preferred and Advantage Checking

Truity Credit Union has partnered with NXG Strategies to bring you the next generation in checking account benefits to help protect you, your family, and your lifestyle, all as part of your Preferred or Advantage Checking Account.

nxg|PROTECT can help you plan for and recover from the effects of identity theft. No matter how it occurs, our professionals will be there for you and your family members, standing by to go to work for you to address the ever-increasing risks associated with data breach and identity theft.

nxg|MOBILE provides easy to use cell phone protection for all phones owned by the primary account holder.er.

There's Only One You. Let's Keep It That Way!

nxg|PROTECT Summary Of Benefits

Fully Managed Identity Theft Recovery Services

All Preferred and Advantage Checking account holders and your qualifying family members have access to the services described below.

The benefits are already working for you without any additional registration.

Dedicated Identity Theft Recovery Advocates are standing by to perform research and remediation for all types of identity theft through a limited power of attorney authorization. There is no time limit and no problem is too small or too difficult. Our Identity Theft Recovery Advocates will also address the reversal of records created by fraud with the goal of returning your identity to pre-breach status.

If you become a victim or suspect you might be a victim of identity theft for any reason, we are here to help. Depending on your identity fraud incident, an Advocate will be prepared to:

Perform research to determine the extent of the problem, including a review of your credit report data
Provide instruction for the placement of fraud alerts and credit freezes with the three major credit bureaus
Write letters and make calls on your behalf to dispute fraudulent information
Coordinate with government agencies, financial institutions, creditors, and others to resolve incidents
Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators, if found
Request the removal of fraudulent records to assist in recovering your identity to pre-theft status

This service covers all types of identity theft, even if it is not related to your account. This service is available to all persons named on your account, and extends to three generations (3G) of your family. Family members include you, your spouse or domestic partner, your dependents with the same permanent address, any IRS-qualified dependents, and your parents (mother or father) with the same permanent address, or who are registered in a senior assisted living facility, nursing home, or hospice. Services even continue to help those left behind who may need to deal with identity theft of a loved one after death.

To access this benefit, call: 800.897.6991.

Identity Theft Expense Reimbursement Insurance – up to $25,000

Expense Reimbursement Insurance is available to cover out of pocket expenses incurred during the identity recovery process up to a maximum of $25,000* with zero deductible. Examples of covered expenses include attorneys’ fees, costs of additional credit reports, long distance telephone calls, postage and handling fees, fees for notarizing affidavits, and document and filing fees for grants or credit applications rejected as a result of a stolen identity event. Lost wages due to time off from work are also covered up to $500 per week for up to four weeks.

View your Identity Theft Expense Reimbursement Insurance Evidence of Coverage.

Obtain a copy of the specific Evidence of Coverage with your Program Sponsor.

New to nxg|MOBILE?

Mobile phones are part of our daily lives. Replacing them if they are stolen or damaged can be costly. With Cell Phone Protection, you receive up to $500 of mobile phone coverage to reimburse the cost of replacing or repairing your device. Learn More.

Coverage for:

Damaged phones
Stolen Phones
Some things that are not covered:
Lost phones
Phones that mysteriously disappear
Normal wear and tear

Need to File a Mobile Claim?

Complete the Online Claim Form and upload the documentation needed to process your claim.

Examples of required documentation include:

Phone bill for the month prior to the date of damage or theft
Repair estimate or receipt (damaged phones)
Police report (stolen phones)
Primary mobile phone coverage (if applicable)

Please see the benefit description for complete terms of coverage and exclusions.

Your Cell Phone Protection begins the first day of the calendar month following the benefit effective date.

*Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitations of coverage. Coverage is currently not available to residents of the state of New York and may not be available in other U.S. territories or jurisdictions in the future.

Need Help?

For questions about your eligibility call: 800.897.6991.

To access these benefits you must meet the eligibility requirements and program terms and conditions.

NXG Strategies is an industry pioneer in identity theft investigation, fraud remediation, and data breach response. We have successfully implemented our programs in hundreds of financial institutions to bring additional value-added services to consumers, providing multiple aspects of identity protection and lifestyle savings.

Simply put, NXG provides next generation solutions for the problems you face each day.

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